Refusjon og Garanti
Our policy is 30 days. If it has been 30 days since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products intended for intimate or sanitary use, dangerous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must provide us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some situations where only a partial refund is given: (if applicable)
* Books with obvious signs of use
* CD, DVD, VHS, software, video game, cassette or vinyl disc that has been opened.
* Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or deny your request.
If your order is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a number of days.
Late or Lost Refunds (if applicable)
If you have not yet received your refund, please check your bank account first.
Then contact your credit card company, as there may be a delay before your refund is officially sent.
Then contact your bank. There is often a delay in processing before a refund is issued.
If, after completing all of these steps, you still have not received your refund, please contact us at Contact@pierrebelaires.com.
Items for Sale (if applicable)
Only normal priced items can be refunded. Unfortunately, items for sale are not refundable.
Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If in this case you wish to replace it with the same item, please send an e-mail to Pierrebelaires@gmail.com and send your item to .
If the returned item was identified as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be sent to you.
If the item was not identified as a gift at the time of purchase, or if the donor preferred to receive the item first and give it to you later, we will send a refund to the donor and they will know that you have returned the item.
To return a product, you must send it by mail: .
You will have to pay your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from the refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you send an item worth more than 75 euros, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive the item you return.